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New Jersey Veterinary Hospital Managers Association

Bring leaders together for support and continuing education in a progressive environment to develop the best practices in the Nation.

New Jersey Veterinary Hospital Managers Association Board Members 2015

Jim Harper

Jim Harper has worked at Hamilton Veterinary Hospital as the hospital manager from 1995 to 2004. He was promoted to Hospital Administrator in 2004 to present. Jim has spent more than 40 years in the veterinary field. Early years as a high school student Jim was enrolled in the Co-operative Industrial Education program at his high school as a veterinary technician. He was in the first graduating class of this program. Jim went on to Central Carolina Technical Institute in Sanford, NC and obtained an AAS Degree as a Veterinary Medical Technologist. Jim work in a small mixed practice in Mt Holly, NJ for several years while group local practices gathered their resources to build a 24 hour veterinary clinic named Columbus Central Veterinary Hospital. Jim worked at the hospital for 20 years as the surgical assistant to Orthopedic Surgeons Clark Dickinson VMD and Calvin Moon VMD and also had the title of Technical Supervisor. During that time Jim also obtained an AAS Degree Nursing and has maintained a valid license as a RN in NJ.

In 1995 Jim decided to take a position at Hamilton Veterinary Hospital as hospital manager and maintains a position in management to this date. His hobbies include photography, woodworking, genealogy, hunting, fishing, traveling, has a great interest historical sites.

Sept 19,2013 was elected to the position of President of NJVHMA.

Years in Practice: 47
Education: Central Carolina Technical Institute with AAS Veterinary Medical Techonology, Mercer County Community College with AAS Nursing RN Degree.

Libby Landry

Libby Landry began her career as an Elementary Education teacher with a focus in Special Education.  She always had a love for animals and an interest in medicine.  As a result, she changed careers in 1999 and attended the Animal Science program at Camden County College.  That same year, she began her career as a Veterinary Technician and later joined Red Bank Veterinary Hospital in 2001.  Libby has filled many roles during her career at RBVH from Technician, to Supervisor, to Manager, first for the Emergency and Critical Care Departments and then onto the Surgery and Specialty Departments.  Her most recent accomplishment was obtained when she was promoted in 2013 to the Network'€™s Director of Nursing position. She is also a member of the Hospital Advisory Board.

Feeling the need to fulfill her passion for teaching, Libby co-developed and instructed a Veterinary Assistant Certificate program at Brookdale Community College in 2009.  She is also a member of several organizations such as VHMA, NJVTA, and NAVTA.

When she is not working, Libby enjoys cooking (she planned to be a chef if this didn'€™t work out), and going to the beach (way too much, according to her Dermatologist).  In addition to spending time with her husband, also an RBVH employee, and their three children; she enjoys chasing after the family'€™s two naughty Boston Terriers, and their flock of nine amazing chickens.

Years in Practice: 17
Education: Camden County College
Interests: Family, cooking, pets and the beach
Email: libby.landry@rbvh.net

 Heidi Milano

Heidi Milano has been the working at Raritan Animal Hospital since 2010 and in 2012 became the Practice Manager. She started working as a receptionist and veterinary assistant back in 1994 at Midtown Animal Clinic in Manhattan.  After working in several clinics in New York and New Jersey as a technician/ office manager, she switched tracks and went to work at a non-profit high volume spay and neuter clinic for 3 years as the Clinic Manager. Heidi is a member of the AAZK (American Association of Zoo Keepers non-working member) and has been a member of the VHMA since 2007. Heidi has worked in the veterinary field for over 17 years. Between the years of 2000 to 2002 she took time off to go back to school and work in the Multimedia production field.

In her spare time she likes to volunteer with rescue groups and shelters in NJ and PA. When she is not working she can be found with her husband and their dog, Petunia on a long walk. Their two cats appreciate the dog free time. And twice a year Heidi attends Comic Conventions in San Diego and in New York.

Sept 19, 2013 was elected to the position of Treasurer for NJVHMA.

Years in Practice: 6
Interests: Hospital Manager at Raritan Animal Hospital
Email: heidi.milano@gmail.com

 Karin Morris

Karin brings over a decade in experience in veterinarian practice management as part of an impressive career that began with her acceptance of a position at Marlboro Village Veterinary Hospital (MVVH) in 2004.  As the practice manager Karin combined her business management skills along with her passion for animals to not only substantially assist in the running of an existing practice under Jonathan Bach, D.V.M., but she also served as the point person for the construction and opening of a second office in neighboring Aberdeen, New Jersey.  Says Karin, “expanding any practice takes a concentrated effort to manage and live by a budget while ensuring that the orderly expansion of the business is handled as efficiently and swiftly as possible.  Sometimes both goals clash and as practice manager, you essentially have to find a way to balance them and address all concerns while making the project a reality.”

While  at  MVVH  Karin  handled  all  facets  of  the  practice  from  human  resources,  payroll, finances, team building, monthly newsletters and, education.

In February of 2015, yearning to take her skills and potential to the next level, Karin accepted a position at the Fanwood Animal Hospital (FAH) in Fanwood, New Jersey.  Finding a common vision and philosophy with practice owner and veterinarian, David Frantz, D.V.M., Karin was determined to not only repeat her success achieved at MVVH, but to improve and expand upon it.  Says Karin, “having refined my skills in working at MVVH for over a decade, I felt that in applying my experience, knowledge, and skill set in another setting would not only improve my value to the practice but it would also improve the practice as well.  In approximately six months at FAH I have found that to be true and I intend to continue to grow and learn so that I can offer FAH as successful a team that we put together. I find the pursuit of these goals to be challenging and rewarding.”

In addition to her duties as a practice manager Karin has also been a board member of NJVHMA since 2013.   There, Karin has embraced the opportunity to work side by side with fellow members in an effort to discover new challenges, develop important industry contacts, and, continue to pursue valuable continuing education.

Prior to embarking on her career as a practice manager Karin worked for over fifteen years in the banking industry as a regional manager for a prominent lending institution.  Her prior experience included overseeing business administration, finance, and, investments.  In commenting on her prior career and its effect on her ability to act as an effective practice manager in the veterinary field, Karin remarked, “working in banking gave me a full and complete understanding of accounting and finance concepts.  In the end, both disciplines are the backbone of any viable business  so  I  felt  that  my  extensive  experience  in  banking  and  finance  gave  me  a  good foundation that I could apply to any business or practice to ensure that it ran in an economically sound fashion.”

Years in Practice: 12
Email:  karin@fanwoodanimalhospital.com

 Carol Olea

Carol Olea is the Client Services Manager at Red Bank Veterinary Hospital. She has been with the Red Bank Veterinary Hospital Network for fifteen years. She also participates in the Assistant Technician Program at Brookdale College teaching a class in Client Services. She graduated from Union College and pursued an Equine Career with Thoroughbred Racehorses. She was the main assistant to Daniel Lopez Racing Stables located in NY and NJ for ten years. She left the Equine Business to pursue a career in Veterinary Management.

In addition Carol is the Grant Director for the Save US Pets Foundation, a foundation that raises money to help those in the state of NJ who cannot afford quality care for their pets.

She resides in Colts Neck, NJ, where she lives on a farm with her adorable Jack Russell Terrier Ella.

The NJVHMA would like to announce the appointment of Board Member, Carol Olea, to the position of Event Coordinator. Her skills in the areas of communication and planning will provide our group with the excellence needed to continue offering high quality meetings and events. Her continued dedication and involvement within our group has been remarkable, and we look forward to her future contributions as she takes on this added role. If anyone is interested in helping out the newly formed committee please contact us at njvhma@gmail.com and we will put you in contact with our Event Coordinator Carol Olea.

Years in Practice: 15
Education: Union College
Email: carol.olea@rbvh.net

Eileen Schuck

My name is Eileen Schuck and I am the Director of Vet-I-Care. Working at NorthStar VETS Emergency Specialty Veterinary Practice has truely inspired me to forward this foundation towards its mission. It is nearly unbearable at times watching healthy animals get put to sleep because their owners can't afford the veterinary help that is needed to save them. I am happy to know that now I can directly make a difference by actively raising funds and awareness about Vet-I-Care. My inspiration comes from the pets and families that did not have this benefit and the future one's that will. I am honored to be a part of the Vet-I-Care team!  I joined NJVHMA board in 2015 and has been active in fund raising and meeting support.

Email: Eschuck@northstarvets.com

Stephen Tracey

Stephen's focus is designed about refining opportunities in the veterinary field.  Focused on real life solutions to common and core problems we walk you through the transition periods.  Small project or long term culture change?  He is with you every step of the way.  Owners, management, supervisors, front office staff, technicians.  We have it all and everyone works for the one common goal of empowering each other to produce the very best in veterinary care and service to our clients and patients alike.

Like many veterinary professionals, Steve had a life-changing moment while studying business at Pennsylvania State University when his family dog Joey became ill. Rather than partying with his friends during spring break, he traveled back and forth with Joey to the University of Pennsylvania for treatment. This solidified his interest in the field and began his career in veterinary medicine.

Steve’s dreams originally included becoming a veterinarian, but when he started working for a growing animal hospital in 2000, his interests quickly turned to management. Within his first year, he moved from a veterinary assistant with little experience to one of the head surgery technicians. He grew from there, moving into the role of technician supervisor, then hospital manager, and then General Manager, finding himself in charge of 50+ employees.

Steve’s interests were predominately in team building, personnel development and patient care. With these focuses, his teams were able to produce excellent patient and client care.  Along with a proficient understanding of the financial aspects of running multiple businesses, has found the synergistic blending of expertise that has produced successful hospital teams resulting in successful hospitals. Steve believes that much of his success is dedicated to hard work and surrounding himself with excellent individuals. Over this time, Steve has been involved in many groups such as the American Animal Hospital Association, New Jersey Veterinary Hospital Managers Associate (founding and board member), and the New Jersey Veterinary Medical Association. Steve has also written articles which have been published in Veterinary Economics and various other forums.

After 13 years, in 2012 Steve moved to Progressive Veterinary Care, aka The Animal Hospital at Kingston and Blawenburg, and started the next chapter in his career. Steve has also partnered with Dr Michael Tokiwa, creating “Progressive Veterinary Solutions”, a think tank of services that aim to help hospitals in the industry reach their goals.

Ultimately, life switches gears and once again Steve found himself on the move and in 2014, joined VetCor as a Regional Operations Manager overseeing 15+ hospitals. During this time he enjoyed continuing his passion for developing practices and leaders.  

In 2016, Stephen stepped out of the corporate roll and into practice consulting, working with an excellent team at AVCSuccess where he can continue helping practice while spending more time with his family.  

While not working, Stephen enjoys spending time with his wife and four children. In the very little spare time he has, Steve can be found training at MPR Endurance with the Tourney Team.

Sept 19, 2013 was elected to the position of Vice President for NJVHMA.

Years in Practice: 15
Education: Pennsylvania State University in Business
Email: srtracey@comcast.net

Mandi Vilares

Since 1998, Mandi has been enjoying the field of veterinary medicine. She began her career as a client service representative. Having a lifelong love of animals, it's no wonder that she quickly fell in love with the industry. She later accepted a full time technician position and enjoyed several years of hands-on nursing with the development of her technical and surgery skills. In 2002 she accepted the position as Hospital Manager and has enjoyed developing hospital procedures, facilitating client and community educational programs, and being the project manager for her hospital’s two expansions. She is passionate about creating a positive hospital environment where both the team and the clients/patients benefit. She is a Board Member of the New Jersey Veterinary Hospital Managers Association, and a member of the Veterinary Hospital Managers Association and the New Jersey Veterinary Medical Association.

Mandi has several pets and enjoys her time outside the clinic with her family and friends. She is passionate about karate where she spends many hours as a student and member of the leadership team.


On September 19, 2013 Mandi was elected to the position of Secretary of NJVHMA.

Years in Practice: 19
Education: Gettysburg College
Email: mandi328@gmail.com